Shipping Policy

Updated: August 2025

Welcome to Unilevelsports—your trusted source for authentic soccer jerseys, kits, and gear. We’re committed to delivering your favorite team’s colors to your doorstep as quickly, securely, and efficiently as possible. This Shipping Policy outlines everything you need to know about how and when your order will arrive.

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1. Order Processing Time

All orders placed on our website are processed within:

• 1–3 business days for in-stock, non-customized items

• 3–7 business days for customized jerseys or full kits

• 5–10 business days for bulk or team orders

Note: Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders (e.g., during a major tournament or product launch), processing may take slightly longer. We will notify you via email if there are any significant delays.

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2. Shipping Methods & Estimated Delivery Times

We ship orders Monday through Friday using trusted international courier partners.

Shipping times are estimates and may vary depending on your location, customs clearance, weather, or courier delays.

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3. Shipping Costs

Shipping rates are calculated at checkout based on:

• Destination country

• Package weight & size

• Shipping method (Standard vs. Express)

We offer:

• Free Standard Shipping on orders over $150 USD

• Flat-rate and discounted rates for large or team orders

• Express shipping options for urgent deliveries

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4. Order Tracking

Once your order ships, you will receive a shipping confirmation email with:

• A tracking number

• A link to track your package in real-time

You can also log in to your Unilevelsports account to view tracking details at any time. Please allow up to 24–48 hours for tracking information to update after dispatch.

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5. Customs, Duties & Import Taxes

Unilevelsports ships from international fulfillment centers. Depending on your country’s import regulations, customs duties, VAT, or local taxes may apply upon delivery.

• These charges are not included in your order total at checkout.

• Customers are responsible for paying any customs or import fees imposed by their local government.

• We recommend checking your country’s customs policies prior to ordering.

If a shipment is refused due to unpaid customs charges, the return shipping cost and applicable fees will be deducted from your refund.

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6. Delivery Addresses

Please ensure that all shipping details are accurate when placing your order. We cannot redirect packages once they are in transit.

• We do not ship to P.O. Boxes in some regions (especially for express shipments).

• Orders returned due to incorrect address or failed delivery attempts may incur additional shipping fees.

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7. Shipping Restrictions

We proudly ship worldwide. However, in rare cases, we may be unable to deliver to certain countries due to:

• Carrier restrictions

• Trade sanctions

• Force majeure (e.g., war, natural disasters)

If your location is affected, we’ll notify you immediately and provide a full refund.

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8. Lost, Stolen, or Delayed Packages

While most shipments arrive on time, issues can occasionally occur during transit. If your package is:

• Delayed: Please allow a few extra days beyond the estimated window.

• Marked as delivered but not received: Check with neighbors, your mailbox, and local post office.

• Lost or stolen: Contact us within 7 business days of the last tracking update so we can open a claim.

We are not responsible for packages lost due to incorrect address entry or stolen after confirmed delivery. However, we will always do our best to assist you.

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9. Pre-Orders & Backorders

If you’ve purchased a pre-order or item listed as backordered:

• The estimated ship date will be noted on the product page.

• Your entire order will ship once all items are available.

• You’ll receive a shipping notification as soon as the package is dispatched.

If you wish to receive in-stock items sooner, we recommend placing a separate order.

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10. Shipping for Customized or Team Orders

Customization adds 3–5 business days to processing time. Team and bulk orders may require longer depending on quantity, design complexity, and availability.

For urgent or tournament-bound team orders, please contact us at team@unilevelsports.com before placing your order.

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11. Questions About Shipping?

We’re here to help. For all shipping-related inquiries, contact our friendly support team:

• 📧 Email: support@unilevelsports.com

• 💬 Live Chat: Available on our website (Mon–Fri, 9am–5pm UTC)

• 📦 Order Tracking: Via your account dashboard or confirmation email

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Summary: Shipping at a Glance

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Thank you for choosing Unilevelsports—we’re honored to be part of your soccer journey. If you have any questions about this policy or your specific order, please don’t hesitate to get in touch.

Unilevelsports
Wear your colors. Live the game.